Privacy Policy

Last updated: September 2026

Custom Kings respects your privacy and is committed to protecting any personal information you provide when using this website.

Custom Kings is a trading name of Louis Hall, sole trader.

This Privacy & Cookie Policy explains what information may be collected when you use this website, how it may be used, and the choices available to you.

Information We Collect

We may collect personal information that you choose to provide to us, including when you:

complete a contact or enquiry form
request information about our services
ask us to contact you regarding a potential project

This information may include your name, telephone number, details about your project and any other information you choose to provide.

We may also collect limited technical information automatically when you use the website, such as:

device and browser information
pages visited
approximate geographic location
referral source
general website usage information
cookie and consent preferences

This information may be collected through cookies, analytics services and other website technologies.

How We Use Your Information

We may use information collected through this website to:

respond to enquiries
discuss potential projects or services
provide information you have requested
manage communication with prospective and existing customers
operate and maintain the website
improve website performance, content and usability
understand how visitors use the website
help protect the website from spam, abuse or malicious activity
comply with legal or regulatory requirements

We will only use personal information where we have a lawful reason to do so.

Contact Form Enquiries

When you submit information using our contact form, the information you provide is used for the purpose of responding to your enquiry and, where appropriate, discussing services or a potential project with you.

You can contact Custom Kings through the contact form at:

/contact/

Please do not submit sensitive personal information through the website unless it is genuinely necessary for your enquiry.

How Long We Keep Information

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and complying with any legal or regulatory obligations.

Information relating to enquiries that do not progress into work may be periodically deleted when it is no longer required.

Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted third-party service providers where necessary to operate this website or provide our services.

These providers may include companies providing:

website hosting
website security
analytics
spam prevention
cookie consent management
website maintenance
cloud or technical infrastructure
other services required for the operation of the website

Third parties are only provided with information where reasonably necessary for the service they provide.

Some third-party providers may process information outside the United Kingdom. Where applicable, those providers are responsible for implementing appropriate safeguards for international data transfers.

Google Analytics

This website may use Google Analytics 4 (GA4) to understand how visitors use the website.

Google Analytics may collect information such as pages visited, visit duration, device type, browser information, approximate location and the source through which you arrived at the website.

For UK users, Google states that Google Analytics does not log or store individual IP addresses. IP information may be used to determine approximate geographic information before being discarded.

Analytics cookies are treated as non-essential and should only be activated where the visitor has provided the appropriate consent through the website’s cookie controls.

Google reCAPTCHA

This website may use Google reCAPTCHA or similar security technology to help protect forms and other website features from spam, automated submissions and abuse.

When reCAPTCHA is used, certain technical information about your interaction with the website may be processed by Google for security and fraud-prevention purposes.

The use of Google services may also be subject to Google’s own privacy policies and terms.

CookieYes

We use CookieYes to manage cookie consent and help visitors control which categories of non-essential cookies may be used.

CookieYes may store information relating to your cookie preferences so that the website can remember your choices.

Cookies

Cookies are small files or pieces of information stored on your computer, smartphone or other device when you visit a website.

They may be used to:

make the website function correctly
remember preferences
maintain security
understand how visitors use the website
measure website performance
support third-party website services

UK cookie rules require websites to provide clear information about cookies and obtain appropriate consent before setting cookies that are not strictly necessary.

Strictly Necessary Cookies

These cookies are required for the website to function properly or securely.

They may include cookies used for:

website security
cookie consent preferences
form functionality
fraud or spam prevention
essential website features

These cookies may be used without consent where they are genuinely necessary for the operation of the website.

Analytics Cookies

Analytics cookies help us understand how visitors use the website.

They may collect information such as which pages are visited, how visitors reached the website and how visitors interact with different areas of the site.

These cookies are only used where the appropriate consent has been provided.

Functional Cookies

Functional cookies may be used by optional website features or third-party services to provide additional functionality or remember user preferences.

Third-Party Cookies

Some website features may be provided by third parties.

These third parties may place or access cookies or similar technologies when their services are used.

Third-party services used by this website may change from time to time as the website is maintained or updated. The cookie consent system will provide the most current information about cookies detected on the website where available.

Managing Your Cookie Preferences

When you first visit the website, you may be shown a cookie consent banner allowing you to accept, reject or customise non-essential cookies.

You can change your cookie preferences using the cookie settings provided on the website.

You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

External Websites

This website may contain links to third-party websites, social media platforms or other external services.

Custom Kings is not responsible for the privacy practices, security or content of external websites.

You should review the privacy policy of any third-party website you visit.

Data Security

Reasonable technical and organisational measures are used to protect information submitted through the website against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Data Protection Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

request access to personal information held about you
request correction of inaccurate information
request deletion of your information in certain circumstances
request restriction of processing in certain circumstances
object to certain uses of your information
withdraw consent where processing is based on consent
request transfer of information where applicable

Not every right applies in every circumstance.

To make a privacy-related request, please contact Custom Kings using the contact form

We may need to verify your identity before responding to certain requests.

Complaints

If you have concerns about how your personal information has been handled, please contact us first using the contact form so that we have an opportunity to address the issue.

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

Children

This website is intended for people seeking building, refurbishment and property-related services and is not specifically directed at children.

We do not knowingly seek to collect personal information from children through the website.

Changes to This Policy

This policy may be updated from time to time to reflect changes to the website, the services we use, legal requirements or our data-handling practices.

The latest version will always be published on this page.